Return policy

It is our goal that you will be fully satisfied with your purchase. We take pride in the high quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Kooduu abides by the applicable law and regulations concerning the right of withdrawal. The costs of returns fall under this matter. In the case of returning or exchanging a product, the shipping costs will be yours to bear. If the product has to be sent back to us due to a warranty issue or the wrong item was shipped, then Kooduu will compensate the cost of shipping.

Wrong product

If we have accidentally sent you the wrong article and you have filled out your order correctly, we will replace it with the article of your choice for free. If you did not receive your order, due to any error on our part, you can choose to get your money back or to pick out another item that we will send to you as soon as possible, free of charge. This only applies if you filled out your order and address correctly.

Right of withdrawal

If your item doesn’t fit or are you by any reason not satisfied with you purchase, you can withdraw from your purchase within 30 days of the day on which you (or a third party indicated by you) have received your order, without giving any reason.

The items should be returned must be unused, clean and smoke free and should be in its original packaging and returned complete. The information cards and/or labels should still be attached to the items.

You can withdraw from your purchase by sending a written notice or e-mail to:

Kooduu.com
Customer Service – Return & Refund
Kenaupark 33-II
2011 MR Haarlem
The Netherlands

E-mail: cs@kooduu.com

If you withdraw from your purchase, the cost of returning the goods is at your own expense. You can send the product(s) to the address mentioned above. Please ship the product(s) in the original packaging in unused, clean and undamaged state. We request you to return the product(s) in the original shipping packaging or a similar, firm package, and not in the product packaging alone. Please include a proof of purchase and a note with the reason for the return (not obligatory). Let us know if you want to select a different item or receive a refund. If you want a refund, state your bank account number. We will return your money within 14 days of the withdrawal date via the payment method used by you.

The right of withdrawal does not apply to goods made to the consumer’s specifications.

Exchange

You can also exchange your product for another product. Please contact our customer service, state your order number, let us know that you’re returning your order and let us know which product(s) you’d like in return. You can return your order to:

Kooduu.com
Customer Service – Return & Refund
Kenaupark 33-II
2011 MR Haarlem
The Netherlands

E-mail: cs@kooduu.com

In the meantime, we’ll hold the exchange product. As soon as we’ve received your parcel, the exchange product is coming your way. Returning the goods is at your own expense, the shipping costs for the exchange product will be paid by us.

Guarantee

If there is something wrong with your order, you can always give us a call at (+31) 23 205 24 55 during business hours, mon-fri 09:00 – 18:00 hrs or mail to cs@kooduu.com. We’re committed to resolve your problem as quickly as possible.